Lucas Robert (EN) — Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures краткое содержание

Please Every Customer: Delivering Stellar Customer Service Across Cultures - описание и краткое содержание, автор Lucas Robert (EN), читать бесплатно онлайн на сайте электронной библиотеки Lib-King.Ru.

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time so you can provide the best service for each of your customer s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen actively Identify crucial nonverbal cues The age-old customer-service maxim the customer is always right isn t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.