Lipp Doug (EN) — Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees краткое содержание

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees - описание и краткое содержание, автор Lipp Doug (EN), читать бесплатно онлайн на сайте электронной библиотеки Lib-King.Ru.

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create The Happiest Place on Earth, Van France and his team started a business revolution in 1955 that eventually became the Disney University the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.