Merchant Kenneth (EN) — Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems

Тут можно читать онлайн книгу Merchant Kenneth (EN) - Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems - бесплатно полную версию (целиком). Жанр книги: Иностранная литература. Вы можете прочесть полную версию (весь текст) онлайн без регистрации и смс на сайте Lib-King.Ru (Либ-Кинг) или прочитать краткое содержание, аннотацию (предисловие), описание и ознакомиться с отзывами (комментариями) о произведении.

Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems
Язык книги: Английский
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Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems краткое содержание

Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems - описание и краткое содержание, автор Merchant Kenneth (EN), читать бесплатно онлайн на сайте электронной библиотеки Lib-King.Ru.

What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure. This report reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company's business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies. The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both.* State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input * Helps managers protect their businesses from bad business models through sophisticated understanding of likely causes of success * Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business

Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems - читать онлайн бесплатно полную версию (весь текст целиком)

Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems - читать книгу онлайн бесплатно, автор Merchant Kenneth (EN)

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