Munson Chuck (EN) — Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints краткое содержание

Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints - описание и краткое содержание, автор Munson Chuck (EN), читать бесплатно онлайн на сайте электронной библиотеки Lib-King.Ru.

800x600 This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the companys sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4